Shipping policy
Shipping Policy
Processing & Dispatch
All orders are handmade and made to order, so please allow 2–5 working days for your order to be processed and dispatched.
Personalised or custom-made items may occasionally require additional time. If this is the case, we will let you know.
If there is a problem with your order or we need you to provide a clearer handwriting image or additional information, we will contact you by email. Please keep an eye on your inbox after placing your order so we can avoid unnecessary delays.
Please note that selecting an upgraded postage service does not reduce our processing or dispatch time. The postage upgrade only affects the delivery service once your order has been dispatched.
Shipping Methods & Delivery
Orders are sent using Royal Mail.
UK Delivery
Our standard UK postage service is:
Royal Mail Tracked 48
You can also choose to upgrade to:
Royal Mail Tracked 24
The postage service you select affects the delivery service after dispatch. It does not change the 2–5 working day processing and dispatch time.
Delivery times are estimates and can occasionally be affected by circumstances outside our control.
International Delivery
We ship to many countries worldwide.
International delivery times vary depending on the destination and customs processing. Please allow additional time for international orders.
Any estimated delivery times shown at checkout are provided as a guide and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and vary depending on the destination, size and weight of your order.
The available delivery options and their costs will be shown before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking information.
Please use the tracking information provided to follow the progress of your parcel.
Damaged or Missing Orders
We take care to package your order securely before dispatch.
If your order arrives damaged, please contact us as soon as possible and provide photographs & Videos of the item and its packaging. This will help us investigate the issue and work out the best way to resolve it.
If your parcel appears to be delayed or has not arrived within the expected timeframe, please contact us and we will do our best to help.
International Orders & Customs
For international orders, your country may charge customs duties, taxes or other import fees.
Customs processing can also affect delivery times, and these delays are outside our control.
Questions About Your Delivery?
If you have any questions about delivery or your order, please get in touch and we'll be happy to help.
Email: pachasprints@gmail.com