1. Place your order through our website.
2. Upload your handwriting image using the upload box on the product page.
3. If needed, email your image to pachasprints@gmail.com with your: Full name, Order number & any important customisation details
4. We’ll carefully prepare your design and create your personalised keepsake.

Please note:

• 1-2 handwriting image per item.
• All images must be submitted after checkout is completed.

For the best quality result, please provide a clear, well-lit photo of your handwriting on plain white paper. Avoid shadows, blurry images, or heavily lined paper. The clearer your sample, the more accurately we can recreate your unique style. Landscape orientation works best.

Please Avoid

• Blurry or dark photographs.
• Dark coloured or heavily patterned backgrounds.
• Covering parts of the writing.
• Objects placed on top of the image.
• Tattoo photographs, handwriting must be written on paper or a neutral surface.

Don’t worry about removing unwanted words or cropping the image yourself, we will do that for you.

Frosted Glass tea light holders-
Height: 8cm, Diameter: 7cm

White Jugs-
Height: 13cm, 6.5cm top and 8cm bottom

Mugs-
Height: 9.5cm, Diameter: 8cm
Dishwasher safe, though hand washing is recommended to preserve print vibrancy for longer.
Suitable for the microwave but not for extended use or high temperatures

Money Box-
White Gloss Ceramic
Height: 9.3cm, diameter 8cm
Coin slot on top and rubber stopper on the bottom

Slate Coasters-
Heart/Circle/Square
Every coaster is individually crafted from 100% natural slate, meaning no two pieces will ever look identical. Measuring approximately 10cm, each piece features its own unique character, which includes rustic hand-chipped edges and natural variations in texture, thickness, and dark stone coloring. These slight irregularities are an inherent characteristic of genuine stone, rather than faults, making your keepsake completely one-of-a-kind. Every single coaster undergoes a thorough hands-on quality check in our workshop to ensure it is beautifully finished before being safely packaged. Because these natural characteristics are a fundamental part of working with real stone, we are unable to offer refunds based on natural variations in the slate texture or its rustic edges.

• Every item is handmade to order.
• Handwriting will be replicated as closely as possible to the original image provided.
• Due to the personalised nature of the product, slight variations may occur.
• Colours may vary slightly depending on screen settings.
• Please double-check all uploaded images before submitting your order.

Each item is handmade to order, so please allow 2-5 working days for processing before dispatch. UK orders are sent via Royal Mail and typically arrive within 2–3 working days AFTER dispatch. International shipping is available, delivery times vary by destination. You'll receive a confirmation email once your order is on its way.

Can I upload a photo instead of a scan?

Yes, clear photographs taken in natural daylight work perfectly as long as the writing is sharp and in focus. Please keep the paper straight. what appears on the paper will be transferred exactly.

Can you remove unwanted words or marks?

Yes, we can crop or isolate specific handwriting where needed. Please try not to scribble over unwanted text, this may delay your order slightly as it makes editing a little harder.

Can I use old cards or letters?

Absolutely. Older handwriting often creates the most meaningful keepsakes.

How many handwriting samples can I use?

Unless otherwise stated, each item includes 1-2 handwriting images. Additional text will insure a small fee.

What if I’m unsure whether my image will work?

You’re always welcome to email your image before ordering and we’ll happily check it for you.

Can you make up your own sentences with the handwriting?

No, the handwriting needs to be already there.

Can this hold fresh flowers?

Yes, it works beautifully as a vase for fresh or dried flowers.

Is this suitable as a sympathy gift?

Absolutely, many customers choose this as a thoughtful remembrance or memorial gift.

Is each design printed on both sides?

Yes, the sign will be featured on both sides.

Can it be used as a decorative jug?

Yes, it’s designed as a versatile décor piece suitable for shelves, tables, kitchens, and memorial spaces.